Refund policy

1. Eligibility for Returns

Condition Requirement
Return window 14 calendar days from the delivery date shown by the carrier’s tracking.
Product state Unopened, unused, and in the original manufacturer packaging with the cellophane seal and cap unremoved.
Proof of purchase Valid order number or receipt.
Country of return Applies to orders delivered within Lebanon and the GCC. Customers outside these regions must contact us for a case‑by‑case assessment.

Important: Perfumes are classified as cosmetics. For hygiene and safety, opened or sprayed bottles, testers, or decants cannot be accepted for return unless the item is defective (see § 2).

2. Damaged, Defective, or Incorrect Items

If your parcel arrives damaged, contains a leaking bottle, or you receive the wrong item:

  1. Photograph the outer box, the shipping label, and the item itself within 48 hours of delivery.

  2. Email the images and order number to support@oleumperfumes.com.

  3. We will arrange a free pickup or send a prepaid return label. A replacement or full refund (including original shipping costs) will be issued once the item is inspected.

3. Non‑Returnable Items

  • Opened, tested, or partially used fragrances.

  • Items without the original box or with missing accessories (caps, sleeves, samples).

  • Clearance items marked “Final Sale”.

  • Gifts with purchase and free samples.

4. How to Initiate a Return

  1. Submit a request: Email returns@oleumperfumes.com with your order number and reason for return.

  2. Await authorisation: We’ll reply within one business day with an RMA (Return Merchandise Authorisation) number and instructions.

  3. Pack securely: Place the sealed product in a sturdy box with cushioning to prevent breakage.

  4. Ship back: Use the prepaid label (Lebanon) or your preferred insured carrier (international). Keep the tracking number.

Returns sent without an RMA or beyond the 14‑day window may be refused or returned to sender at your expense.

5. Refunds

  • Inspection: Once received, returns are inspected within 3 working days.

  • Approval: If approved, refunds are processed to the original payment method.

  • Timing: Banks and card issuers typically credit funds within 5–10 working days. COD orders are refunded via bank transfer or store credit.

  • Shipping fees: Original shipping charges are non‑refundable (except for § 2 cases).

6. Exchanges

Want a different scent or bottle size? Initiate a return as above, then place a new order at your convenience. We cannot reserve stock but will refund the original item once it is back with us.

7. Late or Missing Refunds

If 10 working days have passed since our confirmation email and you still haven’t received your refund:

  1. Check your bank or card statement.

  2. Contact your bank; processing times vary.

  3. If the issue persists, email billing@oleumperfumes.com with your RMA number.

8. International Returns

Customers outside Lebanon/GCC are responsible for return shipping and any customs duties. Clearly mark the parcel “Returned Goods – No Commercial Value” to avoid import fees. We are not liable for returns lost in transit.

9. Contact Us

Questions? We’re here Monday–Friday 9 am–6 pm (Beirut time).

Email: support@oleumperfumes.com
Phone / WhatsApp: +961 81 699 991

10. Legal & Policy Updates

This policy is governed by Lebanese consumer protection laws. We reserve the right to modify it without prior notice; the version posted on our website at the time of your purchase applies. Significant changes will be communicated via email.

By shopping with Oleum Perfumes you acknowledge and agree to the terms above. Thank you for choosing us to fragrance your world!